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Norwegian Cruise passengers, who were stranded on an <a href="https://www.foxnews.com/category/world/world-regions/africa" target="_blank" rel="noopener">African island</a>, missed the boarding time by more than an hour, which is why they were left behind, according to reports.Eight passengers, including <a href="https://www.foxnews.com/us" target="_blank" rel="noopener">six Americans</a> and two Australians, were on a private tour of São Tomé and missed the 3 p.m. all-aboard call on Friday, the cruise line said. A <a href="https://www.foxnews.com/category/travel/general/cruises" target="_blank" rel="noopener">cruise line</a> spokesperson originally told Sky News the group was late by more than an hour, which was confirmed by the New York Post. "When they missed the all-aboard time of 3 p.m. by more than an hour, their passports were left with the local port agent for retrieval when they returned to the port from their private tour (not organized by us), per the protocol," a cruise line spokesperson told the Post. <a href="https://www.foxnews.com/us/americans-stranded-norwegian-cruise-save-elderly-passenger-family-says-ship-left-her-die" target="_blank" rel="noopener">AMERICANS STRANDED BY NORWEGIAN CRUISE SAVE ELDERLY PASSENGER, FAMILY SAYS: SHIP ‘LEFT HER TO DIE’</a>When passengers on excursions or private tours are late, it's the cruise line's right to sail away to stay on time. Two members of the group – Jay and Jill Campbell, a <a href="https://www.foxnews.com/category/us/us-regions/southeast/south-carolina" target="_blank" rel="noopener">South Carolina </a>couple – said in news interviews that their tour guide ran late and did not get them back to the ship on time Friday.The boat was still in sight of the island, and the Coast Guard ferried the group to the ship, but the captain denied them entry. <a href="https://www.foxnews.com/us/americans-stranded-norwegian-cruise-line-after-island-excursion-left-without-money-vital-meds-report" target="_blank" rel="noopener">AMERICANS STRANDED BY NORWEGIAN CRUISE LINE, LEFT WITHOUT MONEY, VITAL MEDS</a>"Guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel," a spokesperson for the cruise line said.Jill said the cruise line "followed the rules too rigidly" during a Tuesday morning interview on <a href="https://www.today.com/news/norwegian-cruise-ship-passengers-stranded-africa-rcna145990" target="_blank" rel="nofollow noopener">The Today Show</a>. "I really feel that they forgot they are people working in the hospitality industry and that really the safety and well-being of their customers should be their first priority," Jill said, and the crew had a "basic duty of care that they had forgotten about."The Norwegian Cruise Line secured the group's passports, as part of protocol, according to their statement, but didn't grab vital medicines, money or other belongings, according to the Campbells. Among the group is a paraplegic, a man who has a heart condition and a pregnant Delaware woman and her husband.<a href="https://www.foxnews.com/us/warning-cruise-passengers-sexual-assaults-hit-new-high-2023-sailings-fbi" target="_blank" rel="noopener">WARNING FOR CRUISE PASSENGERS AS SEXUAL ASSAULTS HIT NEW HIGH IN 2023: FBI</a>"When the guests did not return to the vessel at the all-aboard time, their passports were delivered to the local port agents to retrieve when they returned to the port," the company said. After chasing the ship through several countries, the eight stranded passengers finally caught up and boarded the ship by Wednesday morning, Norwegian Cruise Line told Fox News Digital. Fox News Digital reached out to the Campbells, and Norwegian Cruise Line said they're working on getting answers to followup questions, including an unrelated incident where an elderly woman had to disembark for medical reasons. Julie Lenkoff, 80, suffered a stroke and potentially a heart attack during the trip, and the cruise line said they thought it was in her best interest to send her to a local clinic on São Tomé. <a href="https://www.foxnews.com/us/mom-american-bahamas-sex-attack-says-daughter-texted-weve-been-raped" target="_blank" rel="noopener">EXCLUSIVE: MOM OF AMERICANS IN BAHAMAS SEX ATTACK REVEALS DAUGHTER'S HEART-STOPPING TEXT</a>But her family said the cruise line never called Lenkoff's emergency contacts, and left her behind. That's when the Campbells learned she was on the same island and took care of her."They're heroes," Lenkoff's son-in-law, Kurt Gies, told Fox News Digital about the Campbells. "They saved our mother."The South Carolina couple helped Lenkoff reach her family in the U.S., and she was eventually flown to the states on a 30-hour flight from São Tomé to Lisbon, Portugal, to Toronto to Stanford Hospital in California "that no one was sure she would even survive."She's since been admitted to Stanford Hospital, where she's been under constant care, Gies said. Norwegian Cruise Line said in statements to Fox News Digital on Tuesday that the unrelated incidents were both "very unfortunate situations."

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--- !ruby/object:Feedjira::Parser::RSSEntry
published: 2024-04-03 16:17:28.000000000 Z
carlessian_info:
 news_filer_version: 2
 newspaper: US - Fox News
 macro_region: USA
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 is_perma_link: 'true'
 guid: https://www.foxnews.com/us/norwegian-cruise-says-stranded-american-passengers-were-over-hour-late-ship-given-passports-report
title: 'Norwegian Cruise says stranded American passengers were over hour late to
 ship, given passports: report'
categories:
- 929654af-e3ae-542c-bbfd-b80de2f8ec33
- fnc
- Fox News
- fox-news/travel/general/cruises
- fox-news/us/us-regions/southeast/south-carolina
- fox-news/world/world-regions/africa
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content: 'Norwegian Cruise passengers, who were stranded on an <a href="https://www.foxnews.com/category/world/world-regions/africa"
 target="_blank" rel="noopener">African island</a>, missed the boarding time by more
 than an hour, which is why they were left behind, according to reports.Eight
 passengers, including <a href="https://www.foxnews.com/us" target="_blank" rel="noopener">six
 Americans</a> and two Australians, were on a private tour of São Tomé and missed
 the 3 p.m. all-aboard call on Friday, the cruise line said. A <a href="https://www.foxnews.com/category/travel/general/cruises"
 target="_blank" rel="noopener">cruise line</a> spokesperson originally told Sky
 News the group was late by more than an hour, which was confirmed by the New York
 Post. "When they missed the all-aboard time of 3 p.m. by more than an hour,
 their passports were left with the local port agent for retrieval when they returned
 to the port from their private tour (not organized by us), per the protocol," a
 cruise line spokesperson told the Post. <a href="https://www.foxnews.com/us/americans-stranded-norwegian-cruise-save-elderly-passenger-family-says-ship-left-her-die"
 target="_blank" rel="noopener">AMERICANS STRANDED BY NORWEGIAN CRUISE
 SAVE ELDERLY PASSENGER, FAMILY SAYS: SHIP ‘LEFT HER TO DIE’</a>When
 passengers on excursions or private tours are late, it''s the cruise line''s right
 to sail away to stay on time. Two members of the group – Jay and Jill Campbell,
 a <a href="https://www.foxnews.com/category/us/us-regions/southeast/south-carolina"
 target="_blank" rel="noopener">South Carolina </a>couple – said in news interviews
 that their tour guide ran late and did not get them back to the ship on time Friday.The
 boat was still in sight of the island, and the Coast Guard ferried the group to
 the ship, but the captain denied them entry. <a href="https://www.foxnews.com/us/americans-stranded-norwegian-cruise-line-after-island-excursion-left-without-money-vital-meds-report"
 target="_blank" rel="noopener">AMERICANS STRANDED BY NORWEGIAN CRUISE
 LINE, LEFT WITHOUT MONEY, VITAL MEDS</a>"Guests are responsible
 for ensuring they return to the ship at the published time, which is communicated
 broadly over the ship’s intercom, in the daily communication and posted just before
 exiting the vessel," a spokesperson for the cruise line said.Jill said the
 cruise line "followed the rules too rigidly" during a Tuesday morning interview
 on <a href="https://www.today.com/news/norwegian-cruise-ship-passengers-stranded-africa-rcna145990"
 target="_blank" rel="nofollow noopener">The Today Show</a>. "I really feel
 that they forgot they are people working in the hospitality industry and that really
 the safety and well-being of their customers should be their first priority," Jill
 said, and the crew had a "basic duty of care that they had forgotten about."The
 Norwegian Cruise Line secured the group''s passports, as part of protocol, according
 to their statement, but didn''t grab vital medicines, money or other belongings,
 according to the Campbells. Among the group is a paraplegic, a man who has
 a heart condition and a pregnant Delaware woman and her husband.<a href="https://www.foxnews.com/us/warning-cruise-passengers-sexual-assaults-hit-new-high-2023-sailings-fbi"
 target="_blank" rel="noopener">WARNING FOR CRUISE PASSENGERS AS SEXUAL
 ASSAULTS HIT NEW HIGH IN 2023: FBI</a>"When the guests did not
 return to the vessel at the all-aboard time, their passports were delivered to the
 local port agents to retrieve when they returned to the port," the company said. After
 chasing the ship through several countries, the eight stranded passengers finally
 caught up and boarded the ship by Wednesday morning, Norwegian Cruise Line told
 Fox News Digital. Fox News Digital reached out to the Campbells, and Norwegian
 Cruise Line said they''re working on getting answers to followup questions, including
 an unrelated incident where an elderly woman had to disembark for medical reasons. Julie
 Lenkoff, 80, suffered a stroke and potentially a heart attack during the trip, and
 the cruise line said they thought it was in her best interest to send her to a local
 clinic on São Tomé. <a href="https://www.foxnews.com/us/mom-american-bahamas-sex-attack-says-daughter-texted-weve-been-raped"
 target="_blank" rel="noopener">EXCLUSIVE: MOM OF AMERICANS IN BAHAMAS
 SEX ATTACK REVEALS DAUGHTER''S HEART-STOPPING TEXT</a>But her
 family said the cruise line never called Lenkoff''s emergency contacts, and left
 her behind. That''s when the Campbells learned she was on the same island
 and took care of her."They''re heroes," Lenkoff''s son-in-law, Kurt Gies,
 told Fox News Digital about the Campbells. "They saved our mother."The South
 Carolina couple helped Lenkoff reach her family in the U.S., and she was eventually
 flown to the states on a 30-hour flight from São Tomé to Lisbon, Portugal, to Toronto
 to Stanford Hospital in California "that no one was sure she would even survive."She''s
 since been admitted to Stanford Hospital, where she''s been under constant care,
 Gies said. Norwegian Cruise Line said in statements to Fox News Digital on
 Tuesday that the unrelated incidents were both "very unfortunate situations."'
summary: Norwegian Cruise Line said the stranded group of eight – including six Americans
 – was an hour late getting back to the ship from their excursion.
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url: https://www.foxnews.com/us/norwegian-cruise-says-stranded-american-passengers-were-over-hour-late-ship-given-passports-report
image: https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2024/04/931/523/Campbell-Cruise-Photo-1.jpg?ve=1&tl=1

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